Delivery Policy

FCI London delivers throughout the UK and internationally around the globe. Delivery is FREE to all our customers who live on the UK mainland for orders above £500.
This is for orders placed online only and is not valid for orders placed in the showroom.

Delivery to the Channel Islands, the Isle of Man and all other UK and Irish islands will be subject to delivery charges. Delivery charges outside the UK Mainland, Northern Ireland and the Republic of Ireland mainland are based on weight and destination.

Please contact the Showroom on 020 89617780 for international shipping costs.

Your order

Some of our products are held in stock in our warehouses in which case they are ready for dispatch within 5 working days.
If a product is ordered from a supplier or if you have specific requirements, an order may take longer before it is in stock. Delivery times for products ordered from suppliers vary but they are stated with each product on the website. Sometimes our suppliers will complete an order in less time so if you require your item as a matter of urgency, please let us know and we will make the relevant enquiries. Once your order is in stock, we aim to dispatch within 3 days.

Your delivery

Once your order is ready for dispatch, our delivery team will contact you with a delivery date. The delivery team operates Monday to Friday 9am-5pm. Once a delivery date has been set, please ensure that someone will be there to receive the goods. If required, our delivery crew will call you en route to give you an estimated time of arrival. Please ensure that we have your correct contact details.

For orders placed online, fci London will not undertake fixing any items to walls or ceilings. If you choose to assemble the furniture yourself after delivery, you must state this on the Proof of Delivery document. Please inspect the goods thoroughly before accepting delivery and providing a signature for receipt.

If there is any damage or any missing items, please inform the showroom immediately.

* For deliveries to Northern Ireland and the Republic of Ireland, please add 2 weeks to the estimated delivery times.

Please note: Deliveries during August and December will be subject to a 2 week delay due to the European Summer and Christmas factory closures.

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