Chris Kushtrim Makolli

Location: London
Title: Logistics Manager
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Chris Kushtrim Makolli

Location: London
Title: Logistics Manager

About Chris

Chris Kushtrim Makolli is the operational backbone of FCI London - the man who ensures that every sofa, dining table, and bespoke furniture piece arrives precisely where it should, when it should, and in exactly the condition it left us. As Logistics Manager, Chris oversees a complex, multi-location operation spanning London, Nigeria, and Dubai, bringing the same exacting standards to every delivery whether it's crossing the city or crossing continents.

With over two decades of experience in transport and logistics management, Chris has built a reputation for turning operational complexity into seamless, client-facing simplicity. He has led teams of up to 23 drivers, managed fleets of 24 vehicles, and consistently delivered performance metrics that most operations managers only dream of including a 98.9% daily delivery rate and a 45% reduction in transport costs, achieved without ever compromising on service quality.

At FCI London, Chris manages the full supply chain journey: from warehouse and inventory management to last-mile delivery and white-glove installation coordination. He works closely with international freight forwarders, customs teams, and installation crews to ensure that furniture reaches clients in Lagos and Dubai with the same precision and care as a delivery around the corner in Knightsbridge.

What sets Chris apart is his rare ability to operate at both a strategic and hands-on level. He is equally comfortable presenting logistics KPIs to senior finance teams and rolling up his sleeves to resolve an on-the-ground delivery challenge before a client even notices it arose. His colleagues will tell you he is calm under pressure, razor-sharp with a budget, and quietly exceptional at getting the very best from the people around him.

Chris's Technical Skills

Logistics Management Systems

Chris is proficient in a range of logistics and vehicle tracking technologies, including Microlise and RAM Tracking. His command of these systems has enabled significant gains in route efficiency, real-time fleet visibility, and cost control - in one instance reducing fuel expenditure by 30% through optimised route planning alone.

Supply Chain & International Export Coordination

Chris has hands-on expertise in end-to-end supply chain management, including the documentation, compliance, and coordination required for international furniture exports to Nigeria and Dubai. From customs clearance to freight forwarding relationships, he ensures every international shipment moves without friction.

Fleet & Operations Management

Having managed fleets of up to 24 vehicles and teams of over 20 drivers across multiple roles, Chris brings a deep operational fluency to fleet management. This includes vehicle leasing negotiations, servicing schedules, insurance procurement, compliance monitoring, and driver training - a discipline in which he has consistently achieved measurable, bottom-line results.

Chris Kushtrim Makolli's Expertise

International Logistics & Multi-Site Operations

Chris oversees FCI London's logistics operations across three markets - the UK, Nigeria, and Dubai - managing the considerable complexity of international shipping, customs documentation, and cross-border compliance with considerable ease. His ability to coordinate across time zones, regulatory frameworks, and cultural contexts makes him an invaluable asset in FCI's global growth.

Cost Reduction & Budget Management

Few logistics professionals have Chris's track record when it comes to operational cost management. Across his career, he has delivered a 45% transport cost reduction at one business, a 30% fuel saving at another, and negotiated a £34,000 annual fleet saving through strategic lease renegotiation. At FCI London, he applies the same financial rigour to every aspect of the logistics budget.

Team Leadership & People Management

Chris is a natural leader who builds high-performing teams through clear expectations, structured training, and a genuine investment in the people around him. He has grown transport departments from the ground up, most notably scaling a team from 8 to 23 drivers in under two years - and takes equal pride in developing individuals as he does in hitting departmental targets.

Behind the Scenes

A Word from Our Customers

D Gore

We were delighted to find the mattresses we wanted at FCI at a fair price. While in the showroom, we found small beautiful circular marble side tables in different sizes that we didn't know we needed. We were able to choose the marble and the sizes to be manufactured in Italy. Since they arrived, the tables have been well used. We found the team extremely helpful and the entire process of ordering, paying and delivery efficient and customer friendly. The showroom is full of handsome, well made furniture. If we were in need of anything else, we would not hesitate to return to FCI

We purchased a very large u-shaped settee. The experience in shop was excellent with plenty of advice. Our order was managed very well with regular updates about manufacture & then delivery to us in s/w England. The delivery team were very professional & setup the settee quickly without any mess. Highly recommend FCI from start to finish

Zlata Rybchenko

I had an excellent experience with FCI. Their showroom offers an impressive selection of high-quality furniture and top international brands. The team provided outstanding service knowledgeable, attentive, and genuinely helpful in guiding me through the options to find exactly what I needed. The entire process, from consultation to delivery, was smooth and professional. I highly recommend FCI to anyone looking for premium furniture and a truly customer focused experience.

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